What is your return policy?
If you are dissatisfied with your purchase, you may return the item(s) in its original, unused condition (including all original packaging and tags) within 14 days for a full refund, less shipping costs.
How long will it take for me to receive my order?
UPS Standard Shipping is usually delivered within 5-7 business days from the order's ship date. Most Standard Orders are processed and shipped within 24 hours. 2 Day shipping is usually delivered within 2-3 business days from the order's ship date. 2 Day orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day. Orders placed after 5 p.m. EST will be processed and shipped the next business day. Orders shipped Express 1 Day are usually delivered within 1 business day from the order's ship date. Overnight orders placed by 12:00 p.m. EST on a business day will usually be processed and shipped the same day.
To what address should I ship returns?
Pinkertonsshoppe Customer Returns Department,
2625 Piedmont Rd Ste 56-468,
Atlanta, Ga 30324
Do you offer gift cards?
Coming Soon - Please contact Customer Service at 877-440-Pink (7465).
Can I order by phone, email or fax?
We have a team of fashion-forward Reps ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order now, call Customer Service at 1.877.440-Pink.
Is my personal information kept private?
Pinkertonsshoppe is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience. We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Pinkertonsshoppe to make other marketing offers to you, unless you tell us not to. We may share this information with consultants or service providers to help Pinkertonsshope serve you better. Of course, to the extent that we would ever share any of that information with a consultant or service provider, we would only do so if that party agreed to protect your private information by adopting a privacy policy at least as stringent as our own. However, rest assured that we would only share that information with the portal you had used and then only to the extent that such portal agreed to protect your private information by adopting a privacy policy at least as stringent as our own. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Pinkertonsshoppe assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete Pinkertonsshoppe Privacy Policy.
Which credit cards do you accept?
Pinkertonsshoppe.com accepts the following credit cards: Visa, Master Card, American Express, Discover and Paypal.
Will you gift wrap my package?
Yes, Pinkertonsshoppe gift wraps for a $5 fee. At checkout on the "Delivery & Payment" page, select "Gift wrap this shipment." A box will appear for you to include a message if you like. The recipient will receive an invoice with a Return/Exchange Form. The price of the item or order will not be listed.
How do I place a special order?
If there is an item that you wish to purchase that requires a special order, please contact a customer representative by phone at 1-877-440-Pink, or by email at specialorder@pinkertonsshoppe.com. For special orders, you will be required to provide us with a form of payment to secure the order. Your order will go through our normal fulfillment process once the merchandise is received from the vendor at our warehouse.
Because this is an extra service that we extend to you for free, special orders may not be returned or exchanged. It generally takes 2-4 weeks, not guaranteed, to fulfill a special order.
Do you have trunk shows?
Yes, Please contact trunk_Shows@pinkertonsshoppe.com
What's a private trunk show?
Pinkertonsshoppe not only offers you the convenience of shopping 24/7, we will even bring our shop to you, in person! You can shop for the best contemporary designers from around the world in a fun atmosphere with your best friends, all in the comfort of your on home.
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